Even in this day and age, word of mouth is still the best form of advertising. Thanks to online review sites like Yelp, it’s easier than ever for customers to write reviews of businesses to help others make decisions about where to purchase a product or whether to sign up for a service. Not only that, but having a number of positive online reviews for your company can seriously help boost your local SEO and improve your rankings. But how do you get your clients to post glowing reviews about your company? Here are some helpful hints for how to get your satisfied customers to share their positive experiences with your business so you can attract even more potential clients.
Even though Yelp and other online review forums are immensely popular, people don’t always think about writing a great review for a business they like; unfortunately, consumers can be far more motivated to write a bad review after a subpar business interaction than they can be to sing the praises of a place where they received great service. By simply asking each customer to write a review about their experience, you not only stand a better chance of gaining positive reviews, but you are also motivating yourself and your staff to try their best to give every customer world-class service. You can ask your clients to turn in a great Yelp review when they are paying for their product or service, or you can remind them with little signs posted near the register or exit door. Some businesses even put a little note asking for a review on their receipts! Don’t be afraid to get creative with how you remind your clients that a little Yelp goes a long way.
…No Bribery, Though
Keep in mind that there is a huge difference between simply asking your clients to write an online review if they feel they had a great experience and paying people for positive reviews. The latter is quite frowned upon, and can even get you into trouble with Google or Yelp if they find out you’re offering incentives for glowing reviews. Bribing customers to give you good reviews, either with free products or actual money, is simply not ethical, since the reviews are supposed to be organic and come from people who truly like your company. Make sure to steer clear of incentivizing your online reviews so you and your business can stay above board!
Link it Up
People sometimes fail to submit positive online reviews because of a simple lack of convenience. After all, it can be pretty time-consuming to go to Yelp or Google Plus, search for the business and write a nice review for a company they like, no matter how much they want to do it. Why not make it easy for your clients by including a direct link to your online review pages? You can put the links to Yelp, Google Plus, and Facebook right on your website to ask for likes and positive reviews. This gives your clients the opportunity to say a few nice words about your company without having to go to each review site and social media platform separately to show the love.
Online reviews can make or break the success of your small business, and having very few or no reviews at all can be just as bad as having bad reviews! Make sure your company is well-represented on Yelp and Google Plus so your potential clients have the information they need to choose you over your competition, and so you can boost your local SEO and come out on top of the search results page. Great reviews of your company are just around the corner, if you know how to ask for them!
Contact our Social Media Marketing Experts Today!
Need help boosting the amount and quality of your online reviews? Echero can help! Contact us today to get started!
If you are the owner of a small business and have recently decided to add a blog to your company’s website, congratulations! Content marketing is an exciting way to expand your target audience, increase page views and improve search rankings- all extremely helpful things when it comes to getting the word out about your brand. If you have never managed a blog before, you may have some questions on how to get started and what sorts of things can make good blog posts. We’re here to help you get started on your new blog with some insider tips on what makes good content great! Here are some things to get you going.
Continue reading “Blogging for Beginners”
By now you’ve heard that in order to stay relevant and keep up with the competition, you need to maintain a strong social media presence. But has anyone ever broken down the reasons why social media is so important and why it matters so much to your SEO rankings? Here is a rundown of what you need to know about social media and how it helps boost your organic search engine traffic so that you can be aware of why it’s so necessary in today’s marketplace.
Continue reading “How Social Media Impacts Your SEO Rankings”
Hearing what satisfied customers have to say about your company through online review sites such as Yelp and Google Plus can be exciting and informative. After all, you are seeing your business through the eyes of your valued clients, and you get to hear firsthand about their positive experiences with the products or services you provide. But what do you do when you receive an online review that’s not so great? Here are some tips for dealing with negative online feedback that can help you address customers’ concerns, provide solutions and improve your customer service so that your positive buzz far outweighs the negative on any online review site.
Continue reading “3 Ways to Respond to Negative Online Reviews”
SEO, or search engine optimization, is a hot topic these days. Surely you’ve heard about SEO and how it can completely transform your business by driving your organic website traffic, improving your search engine rankings, and reducing your bounce rate. But how do you get started with optimizing your website for enhanced visibility and amped-up conversion rates? Here are five simple things you can start doing today to make your website SEO-friendly and get your business noticed by more of your target audience.
Continue reading “5 Ways to Optimize Your Website Today”
It’s an age-old dilemma among marketers: how do you get prospective clients to understand what you do, without giving away the secret recipe for how you do it? On one hand, you need to let people know the purpose of your business, and help them understand how your products or services can add value to their lives, but you also don’t want them to take the information you’ve shared and recreate your efforts, leaving you and your company entirely out of the picture! What to do? Continue reading “3 Ways to Share Your Expertise (Without Giving Away Your Secrets)”
We all have that one friend who gets a little too post-happy when it comes to social media. You know the one- your news feed is probably cluttered right now with the random contents of whatever has popped into his or her head within the last hour. The major pitfall of this type of posting behavior is that super-important status updates tend to get lost in the clutter and noise created by the swirl of social media activity, lessening the impact of the more urgent messages and cutting down on the amount of love you get on all your posts across the board. Continue reading “Plan Before You Post: The Importance of Knowing Your SMM Goals”
As your business continues to grow and thrive, chances are that at some point you’ll move to a bigger space, open a second store location, or relocate to a part of town that benefits your target client base. Whatever the reason, when you find yourself in a situation where you’re going to be moving on up, it is essential that you let your SEM professional know right away. The success of your local SEO depends on correct contact information- it’s never too early to get your SEM expert on the case so they can take the necessary steps to update your location information. Continue reading “Moving? Tell Your SEM Expert”
Unless you’ve spent the last ten years in a cave, you are aware that the popularity of mobile devices is at a fever pitch among consumers. The advent of the iPhone ten years ago heralded in a new era of computing- for the first time in history, more consumers are accessing the internet and conducting online searches with their mobile devices than with a standard desktop or laptop computer. Continue reading “Why Mobile Means More Now Than Ever”
Believe it or not, website content doesn’t just materialize out of thin air. Like any other form of media, web content must be carefully researched, thoughtfully created and smartly executed in order to gain attention from a targeted audience. Continue reading “How to Create Great Content”